Privacy Policy

1. Introduction

FixHub is a bug and feature management platform developed and operated by Kode Digital Sdn Bhd (Registration No. 202201015405 (1461102-X)).

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable legal requirements.

This Privacy Policy applies when you visit FixHub, create an account, use the application, collaborate on projects, upload information, make payments or otherwise interact with FixHub.

2. Information We Collect

The information we collect depends on how you use FixHub.

2.1 Account Information

When you create or use a FixHub account, we may collect:

• Your name.
• Your email address.
• Authentication and account-security information.
• Account status and verification information.
• Information received from supported authentication providers such as Google when you choose to use those services.

2.2 Project and Workspace Information

When using FixHub, you may create, upload or submit information including:

• Project names and descriptions.
• Testing sessions.
• Bug reports and feature requests.
• Issue descriptions and related notes.
• Issue status, priority and assignment information.
• Images, screenshots and other attachments.
• Project membership and invitation information.
• Other information created as part of project collaboration.

2.3 Communications

We may process information relating to account and service communications, including verification messages, password resets, project invitations, payment confirmations, subscription notifications and other service-related messages.

2.4 Technical Information

Our application, hosting infrastructure and service providers may process technical information necessary to operate, maintain and secure FixHub.

This may include browser information, device information, IP addresses, timestamps, application requests, logs, diagnostic information and similar technical data.

3. How We Use Information

We may use information collected through FixHub to:

• Create and manage user accounts.
• Authenticate users and protect account access.
• Provide project, issue, testing, assignment and collaboration features.
• Process and manage project invitations and memberships.
• Send service-related communications.
• Process or verify support contributions and subscription-related activity.
• Apply applicable account benefits or usage entitlements.
• Maintain, troubleshoot and improve FixHub.
• Detect, investigate and prevent fraud, abuse, unauthorised access and security incidents.
• Comply with applicable laws, regulations and lawful requests.

4. Project Collaboration and Shared Information

FixHub allows users to invite other users to projects and collaborate within shared workspaces.

Information submitted to a shared project may be visible to authorised members of that project.

This may include project information, issues, attachments, assignment information, testing sessions and other content associated with the project.

You should only upload or share information that you are authorised to provide to other project members.

5. Third-Party Services

FixHub may rely on third-party services to provide certain functionality.

These providers may process information according to their own privacy policies, agreements and applicable legal requirements.

Depending on the features you use, these providers may include:

• Email delivery providers.
• Google authentication services.
• Hosting and infrastructure providers.
• Database and application service providers.
• PayPal or other supported payment providers.

6. Payments, Support Contributions and Subscriptions

FixHub may offer voluntary support contributions, recurring subscriptions or other paid account offerings through third-party payment providers such as PayPal.

Payment credentials such as your full card details or PayPal login credentials are processed by the payment provider and are not intended to be stored directly by FixHub.

FixHub may receive payment-related information needed to verify and manage a transaction or subscription.

This information may include:

• Transaction identifiers.
• Subscription identifiers.
• Payment or subscription status.
• Payment amount and currency.
• Billing or renewal information supplied by the payment provider.
• Payment event information required to provide account benefits or maintain transaction records.

PayPal and other payment providers process personal information according to their own privacy practices. You should review the relevant provider's privacy statement and terms before making a payment or starting a subscription.

7. When Information May Be Disclosed

We do not disclose personal information except where reasonably necessary to operate FixHub, provide requested services, protect the Service and its users, process authorised transactions, or comply with legal obligations.

Information may be disclosed:

• To authorised members of a shared project where the information forms part of that project.
• To service providers supporting the operation of FixHub.
• To payment providers where required to process or manage payments and subscriptions.
• When required by law, regulation, court order or lawful authority.
• Where reasonably necessary to investigate fraud, abuse, security incidents or threats.
• In connection with a legitimate restructuring, business transfer, merger or change of ownership, subject to applicable requirements.

8. Data Security

We use reasonable administrative and technical measures designed to protect personal information and application data against unauthorised access, misuse, alteration, destruction or disclosure.

FixHub uses authentication and authorisation controls intended to restrict access to accounts, projects and application features.

However, no internet-based service, database or electronic transmission can be guaranteed to be completely secure.

Users are responsible for protecting their login credentials and should notify us if they suspect unauthorised access to their account.

9. Data Retention

We retain personal information and application data for as long as reasonably necessary to provide FixHub, maintain account and project records, administer payments and subscriptions, resolve disputes, protect the Service and comply with applicable legal requirements.

Different types of information may be retained for different periods depending on operational, contractual, accounting, security and legal requirements.

10. Access, Correction and Privacy Requests

You may contact us regarding personal information associated with your FixHub account, including applicable requests to access or correct personal information.

Depending on the nature of the request and applicable law, we may need to verify your identity before processing the request.

11. Cookies and Local Storage

FixHub may use browser cookies, session storage or local storage where necessary for authentication, application security, preferences and functionality.

For example, FixHub may store interface preferences such as your selected light or dark theme in your browser.

Disabling cookies or browser storage may affect certain features or prevent parts of FixHub from functioning correctly.

12. International and Third-Party Processing

Some third-party services used by FixHub may operate infrastructure or process information outside Malaysia.

Where third-party providers are used, information may be handled according to their contractual, security and privacy obligations and the laws applicable to their services.

13. Children's Privacy

FixHub is intended as a software development and project-management tool and is not specifically designed for children.

Users must meet the minimum age requirement described in the FixHub Terms of Service.

If you believe that a child has provided personal information to FixHub without appropriate authorisation, please contact us so that we can review the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to FixHub, our practices, legal requirements, payment arrangements or third-party services.

When this Privacy Policy is updated, the "Last updated" date displayed on this page will be revised.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how FixHub handles personal information, contact: